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FAQ

Frequently Asked Questions

How do I know which size to order?

Each apparel item will have size chart available with the product description. Please contact andersengear@acreativeresource.com for more information.

What are my shipping options?

  • All shipments are sent ground service. If you need your items sooner, please reach out to andersengear@acreativeresource.com for help on expediting your order. Note, expedited freight will incur additional costs.
  • Orders will be available for pickup at 10am-3pm, Monday – Friday at the CAO store location.
  • CAO store will notify you when your order is ready for pickup via email. For any questions or concerns while picking up orders, please contact: Terri Merrigan Email: tmerrigan@andersencorp.com Phone: 651-264-5809
  • Please note any store closures will be posted via The Circle. Please check the Circle Homepage before picking up order.
  • During checkout, the user must select the CAO Pickup option as your shipping method.
  • There will be no return options available at the CAO company store. Please contact Creative Resources directly for any comments or concerns at andersengear@acreativeresource.com

How long will it take to get once my order is placed?

Stock items will ship within 2 business days. All Made to Order items will be shipped within 10-14 business days.

How do I return or exchange an item?

RETURNS & EXCHANGE POLICY:

Returns

We accept returns within 14 days of delivery. Items must be unworn, unused, with tags, and in their original packaging. Please include your order number with your return request.

NOTE: Co-branded Merchandise is considered a custom item and is not returnable unless the item is defective or sent in error.

To start a return, contact us at andersengear@acreativeresource.com. We will provide you with an RMA (return merchandise authorization) for your return, as well as instructions on how and where to send your package.

You can always contact us for any return question at andersengear@acreativeresource.com.

Return Labels

Please package your return carefully. Customers are responsible for returning shipping costs on standard returns and exchanges. If the item is defective or was sent in error, we will cover the return shipping. Please reach out to andersengear@acreativeresource.com as a return label may be provided.

Please allow 3 to 5 business days for processing, once the return arrives at our fulfillment center. You will receive an email confirmation when your return is received and processed.

Exchanges

Exchanges are available for new and unused items within 14 days of the purchase.

NOTE: Co-branded merchandise is considered a custom item and is not returnable unless the item is defective or sent in error.

Customers are responsible for shipping costs on both the returned and replacement items in an exchange. The quickest way to receive a new item is to place a new order right away and return the original item separately. This ensures availability and faster delivery.

If you have questions regarding exchanges, please contact andersengear@acreativeresource.com.

How do I make changes to an order I've placed?

Please contact andersengear@acreativeresource.com if you have questions or to make changes to an order that you have already placed.

What if I have more questions?

Please contact customer service. andersengear@acreativeresource.com

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