RETURNS & EXCHANGE POLICY:

Returns

We accept returns within 14 days of delivery. Items must be unworn, unused, with tags, and in their original packaging. Please include your order number with your return request.

NOTE: Co-branded Merchandise is considered a custom item and is not returnable unless the item is defective or sent in error.

To start a return, contact us at andersengear@acreativeresource.com. We will provide you with an RMA (return merchandise authorization) for your return, as well as instructions on how and where to send your package.

You can always contact us for any return question at andersengear@acreativeresource.com.

Return Labels

Please package your return carefully. Customers are responsible for returning shipping costs on standard returns and exchanges. If the item is defective or was sent in error, we will cover the return shipping. Please reach out to andersengear@acreativeresource.com as a return label may be provided.

Please allow 3 to 5 business days for processing, once the return arrives at our fulfillment center. You will receive an email confirmation when your return is received and processed.

Exchanges

Exchanges are available for new and unused items within 14 days of the purchase.

NOTE: Co-branded merchandise is considered a custom item and is not returnable unless the item is defective or sent in error.

Customers are responsible for shipping costs on both the returned and replacement items in an exchange. The quickest way to receive a new item is to place a new order right away and return the original item separately. This ensures availability and faster delivery.

If you have questions regarding exchanges, please contact andersengear@acreativeresource.com.